Call is: OPEN
Deadline: 15.01.2025.
Budget: N/A
Sector: public calls
Call for: service providers

As an invitation to submit a proposal for the needs of conducting the surveys under the EU funded project “EU Support for Internal Market”, please see below the procurement notice.

PROCUREMENT NOTICE
Survey on Readiness and Experience with E-Commerce in the Republic of Serbia
Reference Number: 20241219/EUforIM/survey
1. Contracting Authority:
Regional Development Agency Senec – Pezinok
Prazska 27, 811 04 Bratislava, Slovakia
Organization No: 36 065 781
Implementing project:
Project: EU Support for Internal Market
Project No: CRIS 2023/445-054
Office address: Terazije 28, Belgrade
Tel: +381 62 8340 230
Email: ivan.majercak@eu4imserbia.eu

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2. Purpose of the Contract: The Contracting Authority seeks to procure services for conducting a survey on e-commerce in the Republic of Serbia within the scope of the EU-funded project “EU Support for Internal Market in Serbia.” The survey will be split into two parts:
1. Part A: Factors determining the readiness and experience with e-commerce from the point of view of consumer behavior.
2. Part B: Factors determining the readiness for e-commerce from the point of view of businesses.
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3. Description of Services: The selected contractor will be required to:
• Utilize the provided survey methodology and questionnaires (attached to this procurement invitation).
• Conduct the survey, collecting data from a representative sample of consumers and businesses in the Republic of Serbia.
• Submit anonymized datasets as the outcome of the survey for further analysis by the Contracting Authority.
• Provide a summary report on data collection procedures and initial observations.
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4. Contract Value: The maximum estimated value of the contract is EUR 50,000 (VAT excluded).
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5. Eligibility Criteria: This procurement is open to eligible tenderers. Tenderers must demonstrate:
• Relevant experience in conducting surveys and data collection.
• Capacity to handle surveys of similar scope and value.
• Knowledge of the local context and e-commerce sector in Serbia is an advantage.
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6. Procedure: This procurement will follow the Simplified Procedure in line with EU PRAG guidelines. Interested parties are invited to submit their offers in accordance with the terms and conditions outlined in the tender dossier.
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7. Submission Deadline: All tenders must be received by 15.01.2025, 15:00. Late submissions will not be considered.
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8. How to Submit Tenders: Tenders must be submitted in one of the following ways:
By Email: Send to ivan.majercak@eu4imserbia.eu with the subject line “Tender Submission – 20241219/EUforIM/survey”. Ensure that all documents are in PDF format and attachments do not exceed the size limit of 10 MB.
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9. How to Obtain the Tender Dossier: The tender dossier, including the survey methodology and questionnaires, can be requested via email at ivan.majercak@eu4imserbia.eu or downloaded from the following Dropbox link

The individual files of the Dossier are also attached here:

00_ToR 20241219_EUforIM_survey

01_Questionnaire for Consumers

02_Questionnaire for Businesses

03_Survey Methodology for Consumers

04_Survey Methodology for Businesses
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10. Selection Criteria: Evaluation of tenders will be based on:
• Technical Capacity: Understanding of the assignment, methodology, and work plan as demonstrated by the technical proposal.
• Professional Qualifications: Experience and qualifications of key personnel.
• Financial Offer: Cost-effectiveness and alignment with the expected budget as demonstrated in the financial proposal.
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11. Contract Implementation Period: The services are expected to be completed within 4 months from the contract’s signature.
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12. Notification of Results: All tenderers will be notified of the results of the procurement procedure in writing by email. Unsuccessful tenderers may request additional feedback within 10 days of receiving their notification.
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13. Additional Information: Any questions or requests for clarification should be submitted in writing to ivan.majercak@eu4imserbia.eu by 30.12.2024. Responses will be provided in writing and shared with all tenderers.
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14. Disclaimer: This procurement notice does not constitute a commitment to award a contract. The Contracting Authority reserves the right to cancel the procurement procedure without prior notice.
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